Returns & Exchanges

 

WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT AND WANT TO RETURN IT?

 

A damaged or defective product may be returned or exchanged for the same or a like product. Fender will provide a prepaid shipping label to cover send and return freight costs. Products are considered damaged or defective at the reasonable discretion of Fender and require a Return Authorization (RA) number to receive a shipping label. The damage should be reported within 48 hours of receipt.

 

WHAT IF I AM SIMPLY NOT SATISFIED WITH MY PRODUCT AND WANT TO RETURN IT?

To meet the deadline for returns, you must, within 30 days of receipt, either:

• dispatch the product to be returned; or 
• send your communication concerning your intention to return the product via the contact details outlined above. 

If the products in your order are split into several deliveries over different days, the period runs from the day after the last delivery. You will receive a refund including any standard delivery costs you paid. This is subject to the conditions set out below:

• Excluding harmonicas, ear-plugs and in-ear monitors of which the packaging is unsealed after delivery.
• Excluding products that have been made to your specification or have been personalised for you. 

If you have communicated that you wish to return the product(s), you must send back the product(s) or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your intention to return the product. The deadline is met if you send back the products before the period of 14 days has expired.

If you are returning a product to us by post, it must be securely packaged.

Fender will issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to Fender will be deducted from your overall credit or refund. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund.

All returned items for change of mind must be in their original condition with no signs of wear, damage, dings or scrapes and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.

Mod Shop Policy

 

Due to the personalized nature of Mod Shop, we cannot cancel or make any changes to any Mod Shop orders once they have been placed. If you receive a defective product, please contact us at [email protected] with details of the product and the defect. All defective products are subject to the Fender 2-year Electric Guitar and Bass Warranty.

Please note that payment for all Fender Mod Shop purchases will be processed when your order is placed.
 

 

Returns Procedure

 

HOW DO I MAKE A RETURN UNDER FENDER'S POLICIES?

 

All returns under our store policies require prior authorization from Fender and a valid Return Authorization (RA) number. Items returned without a valid RA number will be returned to you. To make a return under our policy:

1. Contact the Fender Gear Advisors team at (61) 2 8198 1300 and select option 2 or email us at [email protected] to obtain an RA number and a prepaid return shipping label.
   1. If calling, please have your order number ready, as well as the name on the credit card used in the transaction.
   2. If emailing, please include your order number as well as the name on the credit card used in the transaction in your email.
2. After receiving your RA number and return shipping label, place the merchandise in its original packaging and apply the shipping label to the box, ensuring that the RA number is on the label.
3. Drop off the package at any TNT-FedEx shipping location or schedule TNT-FedEx to pick up directly. Send returns to:

Fender Music Australia Pty Ltd Fender Online Returns Ceva Logistics 100 Lockwood Road Erskine Park NSW 2759

Fender will endeavor to process refunds within 7–10 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.

Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.

Some store policies do not apply to Fender Mod Shop purchases. For the complete Fender Mod Shop policy, please visit the Fender Mod Shop help section..-->

 

CHANGE OR CANCEL ORDER

We strive to ship your order as soon as possible after it has been placed. Provided that your order has not been processed, we will be happy to attempt to change or cancel your order for you.

Unfortunately, if your order has processed, we will not be able to change, cancel or stop the shipment. Upon receipt, however, you may return the item (subject to the return policy terms).

To request a cancellation or change to your order, please call a Fender Gear Advisor at (61) 2 8198 1300 and select option 1 or email us at [email protected].

Thank you for your consideration.
 

Delivery

Delivery time estimate 1-6 Business Days, Regional Areas may be longer.
Unfortunately we do not deliver to PO BOX's at this time.

NOTE: All orders are subject to review, product stock, and product inspection to guarantee the best possible quality. Fender is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location.

All shipping costs are shown at check-out. Unless stated otherwise, delivery estimates and dates are just estimates. They are not guaranteed delivery times and should not be relied upon as such.

All items in the shopping cart will shop for the quoted price. All items will require a signature on delivery.

 

BACK ORDERS

In an effort to better serve you, we are currently only taking orders for items that are in stock and ready to ship to your door.

 

If the item you are interested in is in stock, you will be able to place it in your shopping cart and continue to check out.

If the item is out of stock, you will not be able to add it to your cart and a “Notify Me When This Arrives” button will appear on the product page. Click the “Notify Me When This Arrives” button to sign-up and receive a back-in-stock email notification when the product is available again. Fender Mod Shop instruments will be shipped upon completion.