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FENDER MUSICAL INSTRUMENTS CORPORATION

Returns & Exchanges



FENDER RETURN POLICY

  • If you are not satisfied with your purchase for any reason, you may return for a refund of the purchase price to your credit card or exchange it for the same product within 30 days of receipt (excluding harmonicas and In Ear Monitors).


  • *Extended Holiday Returns: Items purchased 10/15/2024 through 12/25/24 are eligible to be returned through January 31st, 2025. Please see the standard return procedure below for how to initiate a return.


  • Fender will issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to Fender will be deducted from your overall credit or refund.



  • If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund.



  • All returns under our store policies require prior authorization from Fender and a valid Return Authorization request form. Items returned without a valid RA number will be returned to you.


RETURNS & EXCHANGES

  • A damaged or defective product may be returned or exchanged for the same product. Fender will provide a prepaid shipping label to cover send and return freight costs.



  • Products are considered damaged or defective at the reasonable discretion of Fender and require a Return Authorization (RA) number to receive a shipping label.



  • Aside from reported damages or defects, all returned items must be in their original condition with no signs of wear, damage, dinging, or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable).



CANCEL OR CHANGE ORDER

  • We strive to ship your order as soon as possible after it has been placed. Provided that your order has not been processed, we will be happy to attempt to change or cancel your order for you (excluding Mod Shop). Unfortunately, if your order has processed, we will not be able to change, cancel or stop the shipment.



  • Upon receipt, however, you may return the item (subject to the return policy terms). Thank you for your consideration.


CHANGE YOUR MIND?

  • All returned items for change of mind must be in their original condition with no signs of wear, damage, dings or scrapes and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.


EXPEDITED SHIPPING

  • FedEx 2-Day and Next Day orders must be received by 8:00AM PST, Monday-Friday to accommodate expedited shipping.


FENDER MOD SHOP POLICIES

  • Due to the personalized nature of Mod Shop, we cannot cancel or make any changes to any Mod Shop orders once they have been placed. All sales are final.



  • If you receive a defective product, please contact us at [email protected] with details of the product and the defect. All defective products are subject to the Fender 2-year Electric Guitar and Bass Warranty.



  • Expedited shipping will not impact the actual build time of the guitar. All items in the shopping cart will ship for the quoted price. Some smaller items under 1 lb. may ship USPS and will not be trackable.


ARMED FORCES ADDRESSES

  • Please anticipate 40 to 60 days for deliveries to all Armed Forces shipping addresses.


How to Make a Return


All returns under our store policies require prior authorization from Fender and a valid Return Authorization (RA) number. Items returned without a valid RA number will be returned to you. To make a return under our policy:

 

  • Fill out the Return Authorization request form. Be sure to have your order number available, and serial number if applicable. Once your return request is received and approved, you will be sent an RA number and Fed Ex return shipping label via email.


  • After receiving your RA number and return shipping label, place the merchandise in its original packaging and apply the shipping label to the box, ensuring that the RA number is on the label.


  • Drop off the package at any FedEx shipping location or schedule FedEx to pick up directly.

Fender will endeavor to process refunds within 7–10 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.

Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.



To contact us directly, feel free to call one of our Gear Advisors toll-free.

☎ 800 856 9801

Visit our support center for assistance with everything from online ordering to product support.

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