FENDER MUSICAL INSTRUMENTS CORPORATION
STORE POLICIES
Quality Assured
EXPERT ADVICE
Our team of expert Fender Gear Advisors live and breathe everything Fender. Count on personalized advice to help you find the perfect product for your needs.
FENDER WARRANTY
We prioritize our products, ensuring ongoing care beyond the crafting stage, just as passionately as during the building process. All instruments and amplifiers come with the standard Fender warranty.
EASY RETURNS
We want to ensure you are happy with your purchase. Return or exchange items for any reason within 30 days of receipt.
We Are Here to Help!
We're committed to providing our customers with a world-class online shopping experience. You can find information regarding our store policies and services below.
To contact us directly, feel free to call one of our Gear Advisors toll-free.
Visit our support center for assistance with everything from online ordering to product support.
Need support from a Gear Advisor? Send us an email now.
Shipping Details
All orders are subject to review, product stock, and product inspection to guarantee the best possible quality. Fender is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location.
HOLIDAY SHIPPING DEADLINES 2024
SHIPPING METHOD |
LAST ORDER DAY |
LAST ORDER TIME |
DELIVERY BY |
FedEx
|
Wednesday, 12/11 | End of Day | 12/25/2024 |
FedEx |
Monday, 12/16 | 8:00 AM PST | 12/25/2024 |
FedEx Overnight |
Wednesday, 12/18 | 8:00 AM PST | 12/25/2024 |
Extended Holiday Returns: Items purchased 10/15/2024 through 12/25/24 are eligible to be returned through January 31st, 2025. Please see the standard return procedure for how to initiate a return..
Shipping Method |
Location (US Only) | Estimated Time |
All Gear (Merch, Accessories, Parts) |
All Guitars & Basses (Electric and Acoustic) |
Amps & Audio Equipment |
|---|---|---|---|---|---|
Standard |
Contiguous U.S. |
2-7 Business Days |
$4.99 per order (FREE if spending over $50) |
FREE | FREE |
2 Day |
Contiguous U.S. |
2 Business Days |
$24.99 per order | $79.99 per instrument | $129.99 per item |
| Alaska & Hawaii |
2-3 Business Days |
$34.99 per order | $99.99 per instrument | $179.99 per item | |
Next Day |
Contiguous U.S. |
Next Business Day | $39.99 per order | $109.99 per instrument | $134.99 per item |
| Alaska & Hawaii | 1-2 Business Days |
$54.99 per order | $119.99 per instrument | $189.99 per item |
NOTE: FedEx 2-Day and Next Day orders process same day if placed by 8:00AM PST, Monday-Friday.
*Spend over $50, Get FREE standard shipping.
*Shipments to PO boxes require 7 to 14 business days and are serviced via USPS. Please anticipate 40 to 60 days for deliveries to all Armed Forces shipping addresses.
How to Order
Ordering online from Fender.com is easy! Simply choose the items you wish to purchase and add them individually to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart and order subtotal. When you are ready to checkout, click the “View Cart” button and proceed to the secure checkout area. When ordering online, your credit card will not be charged until your order begins processing.
While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on Fender.com may also be purchased from local Fender dealers in your country or region. Please contact the Fender Distributor in your area for help finding a store or dealer near you.
All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards for online purchases. When you order through our secure online shopping cart, we do not charge your credit card until your order begins processing. Please note that this does not apply to Fender Mod Shop orders. Payment for all Fender Mod Shop purchases will be processed when your order is placed. All orders are subject to verification and acceptance before shipping. Local sales tax is applicable in most U.S. states. Sales tax is calculated at the local tax rate of the shipping address. Please note that we currently deliver orders within the United States only.
Fender has implemented Transport Layer Security (TLS) technology, one of the most robust encryption platforms available. Your credit card information will be encrypted from the moment you enter it until your transaction is processed. A browser in secure mode will display a URL address beginning "https://" rather than the standard "http://". The "s" stands for "secure."
Fender Promotion Terms & Conditions
Promotion codes are not valid on Sale Product (denoted via strikethrough pricing) and are one-time use only. To use a promotion code, enter the specific code at checkout where Add Promo Code is seen. Please note: promotion codes cannot be used in conjunction with any other standalone promotion or offer. See here for current promotional T&Cs
Fender.com Gift Cards
To read the Fender Gift Cards Terms & Conditions, click HERE. Contact Fender Customer Service at (800) 856-9801 or [email protected] to check your balance, if you have any questions, or if you require assistance in using your gift card.
Fender.com gift cards may only be redeemed towards the purchase of eligible products and services available for sale by Fender or one of its affiliates through Fender.com to customers in the United States of America. The purchaser or designated recipient of a Fender.com gift card is responsible for safeguarding the gift card and its balance. Fender.com gift cards are only sold by, and should only be purchased from, Fender. Fender.com gift cards may be cancelled or voided by Fender without notice, refund, or replacement if they are used in violation of the Terms & Conditions. If returned, purchases made with a Fender.com gift card will be refunded with a new gift card equal in value to the gift card balance expended on the purchase and emailed to the email address on file with Fender associated with the purchase being refunded. No more than 5 gift cards can be applied to a single order at time of checkout. There is a $3,000 limitation on amount added to a single gift card.Fender.com gift cards expire ten years after the date of purchase unless prohibited by applicable law and cannot be redeemed for cash unless and only to the extent required by applicable law.
Contact Us
For further assistance, contact our Fender Gear Advisors team at (800) 856-9801 email us at [email protected]